Return & Refund Policy

At Loxtify, we strive to ensure your shopping experience is seamless and satisfying. If something isn’t right with your order, please review our Return & Refund Policy below for details on how we can assist you.

1. Return Eligibility

• • Time Frame: You may return items within 30 days from the delivery date.

• • Condition: Items must be unused, unworn, unwashed, and in their original condition with tags attached.

• • Non-Returnable Items: For hygiene and safety reasons, we do not accept returns on:
    • • Undergarments
    • • Swimwear
    • • Earrings or pierced jewelry
    • • Personalized or custom-made items

2. How to Initiate a Return

1. 1. Contact Us: Email [email protected] with your order number and reason for the return.

1. 1. Approval: Once approved, we’ll send you a return shipping label or instructions.

1. 1. Pack the Item: Place the item in its original packaging, if available, and secure it for shipping.

1. 1. Ship It Back: Use the provided label to send the item back to us.

3. Refund Process

• • Inspection: We’ll inspect returned items to confirm they meet our policy conditions.

• • Refund Time: Approved refunds will be issued to your original payment method within 7-10 business days.

• • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our mistake (e.g., incorrect or defective item).

4. Exchanges

• • We do not offer direct exchanges at this time. To get a different size or color, please place a new order and return the original item for a refund.

5. Damaged or Defective Items

• • If an item arrives damaged or defective, email us at [email protected] with photos of the issue. We’ll provide a replacement or full refund, including shipping costs, at no charge to you.

6. Late or Missing Refunds

• • Processing Time: Refunds may take a few days to reflect in your account.

• • Still Waiting?: If you don’t see your refund after 10 business days, contact us at [email protected].

7. International Returns

• • International customers follow the same return process but are responsible for return shipping costs unless the return is due to our error.

8. Contact Us

Have questions about this policy? We’re here to help:

• • • Email: [email protected]

• Response Time: Expect a reply within 12-24 hours.